Begin the conversation.
We take a small number of new clients each year. Every enquiry is reviewed personally by our founding team and responded to within one business day. There is no automated response, no sales process, and no obligation.
What happens next.
- 01You submit this form. We receive it immediately.
- 02We review your enquiry personally — usually within a few hours, always within one business day. We are assessing whether we have the right capacity and experience for your specific property.
- 03If we believe we are a good fit, we will reach out directly to arrange a brief introductory call — usually 20 minutes. No pitch. Just a conversation.
- 04If the call goes well on both sides, we arrange a complimentary property audit. You see exactly how we work before committing to anything.
If we are not the right fit for your property — whether due to capacity, location, or service match — we will tell you so clearly and, where possible, suggest an alternative.
A few things worth knowing.
We are selective about who we take on.
Not because we are difficult, but because the service only works when it is the right fit. We work best with owners of privately held homes who are not running their property as a business. If you are looking for Airbnb management, rental management, or a cleaning service, we are not the right fit and will say so clearly when you enquire.
We service Byron Bay and the Northern Rivers only.
Our contractor relationships, local knowledge, and ability to attend a property within the hour all depend on being genuinely embedded in one place. We do not have plans to expand beyond this region in the near term. If your property is outside our service area, we will let you know when you enquire.
The first conversation is about fit, not sales.
When we reach out after your enquiry, we are not trying to close you. We are trying to establish whether the relationship makes sense on both sides. You should be asking us questions. We will be asking you questions. If it does not feel right for either party, we will say so.
There is no lock-in before the audit.
The complimentary property audit is offered after the introductory call. It is not a sales tool — it is a genuine assessment of your property's condition that you receive and keep regardless of whether you proceed. The only commitment is to the 12-month service agreement, which you sign after the audit if both parties want to proceed.
Founding client positions are still available.
If you enquire before founding client positions are filled, you may be eligible for our founding rate — guaranteed for 36 months with a CPI cap, with the onboarding audit fee waived and the first annual property health audit included.
Mention your interest in the founding programme in your enquiry and we will confirm availability when we respond.
Not ready to enquire yet?
Read more about how we work, what each plan includes, or the thinking behind Steward & Co. before getting in touch.